Shipping policy

Last updated: September 9, 2026

At Harrow & Finch, we’re committed to getting your order to you as quickly and reliably as possible. Please review the information below for details about our shipping process, estimated delivery times, and what to expect after placing your order.

Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please note that orders may take slightly longer to process during sales, holidays, product launches, or periods of unusually high order volume.

Estimated Delivery Times

Delivery times vary depending on your location, the product ordered, and the shipping carrier.

Canada

Estimated delivery: 7–15 business days after the order has been processed and shipped.
Remote and rural locations may require additional delivery time.

United States

Estimated delivery: 7–15 business days after the order has been processed and shipped.
Some remote locations may require additional delivery time.

Please note: The delivery estimates above are estimates only and are not guaranteed. Delays can occasionally occur due to weather, carrier disruptions, customs processing, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Harrow & Finch may offer free shipping promotions or other shipping offers. Any applicable promotion will be clearly communicated on our website.

Tracking Your Order

When tracking is available for your shipment, your tracking information will be sent to the email address provided at checkout.

Please allow 2–5 business days after receiving your shipping confirmation for tracking information to become active in the carrier's system.

Delayed or Lost Packages

If your package appears to be delayed, please allow additional time beyond the estimated delivery window, as carrier delays can occur.

If your tracking information indicates that your package has been delivered but you have not received it, please first check around your delivery address and with household members, neighbors, or your building's reception/mailroom.

If you still cannot locate your package, please contact us so we can assist you in determining the appropriate next steps.

Harrow & Finch is not responsible for delays or losses caused by incorrect or incomplete shipping information provided by the customer.

Incorrect Shipping Information

Please make sure your shipping address is accurate and complete before placing your order.

If you notice an error in your shipping information, contact us as soon as possible. We will do our best to update the address before your order is shipped, but we cannot guarantee that changes can be made after an order has entered processing.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to have the order reshipped.

Customs, Duties, and Taxes

For international shipments, customs duties, import taxes, or other fees may apply depending on the destination country and local regulations.

Unless otherwise stated at checkout, any customs duties, import taxes, brokerage fees, or similar charges imposed by the destination country are the responsibility of the customer.

Multiple-Item Orders

If your order contains multiple products, your items may be shipped separately depending on product availability and the fulfillment locations used by our suppliers.

You may therefore receive multiple packages for a single order, and each package may have its own tracking information.